FAQ

1. How can I recycle a device?

Recycling your device with Recutel is simple and fast:

  • Search for your device: Use the search bar on our website to find your device model.

  • Answer the questionnaire: Follow the instructions to submit your request.

  • Shipping or collection: Send your device for free or request a home collection.

  • Responsible recycling: We handle the processing and recycling of your device according to strict environmental standards.

2. What types of devices can I recycle?

We accept a wide range of electronic devices, including:

  • Smartphones

  • Tablets

  • Laptops and desktop computers

  • Gaming consoles

  • Televisions and screens

  • Headphones, speakers, vacuum cleaners, etc.

3. Can I sell my device instead of recycling it?

Yes! If your device still has market value, we can buy it from you. During your request on our website, we will provide you with a buyback estimate.

4. How does the device buyback process work?

  • Online estimation: Search for your model and describe its condition to receive an instant offer.

  • Shipping or collection: Send your device for free or opt for a home collection.

  • Inspection and validation: We check the condition of the device to confirm the estimate.

  • Secure payment: Once the offer is approved, you will receive your payment within 24 to 48 hours for shipped devices or immediately for home-collected devices.

5. What happens if the evaluation of my device differs from the initial estimate?

If the condition of your device does not match the provided description, we will send you a new offer. You can accept the new offer or request the return of your device.

6. How can I submit my device?

  • Free shipping: We provide you with a prepaid shipping label.

  • Home collection: Depending on your location, we can pick up your device directly from your home.

7. What does Recutel do with recycled devices?

  • Reuse: Devices that are still functional are repaired and resold.

  • Recycling: Materials from non-functional devices are sorted and sent to specialized recycling channels to minimize environmental impact.

8. Is my personal data protected?

Yes, we erase all data from received devices. However, we recommend performing a factory reset before sending your device.

9. Why recycle with Recutel?

  • An eco-friendly choice: Reduces electronic waste and preserves natural resources.

  • A simple and free service: We handle both shipping and collection.

  • Responsible recycling: Compliant with environmental regulations.

  • Sell your device: Receive financial compensation for devices that still have value.